Privacy Policy

Baytown Family Clinic Privacy Policy

At Baytown Family Clinic, we are committed to protecting the privacy and confidentiality of our patients’ personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our services, communicate with us, or access our website and digital platforms.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Date of birth
• Address
• Telephone number
• Email address
• Emergency contact information
• Insurance information
• Government-issued identification

Medical Information

• Medical history
• Current medications
• Allergies
• Laboratory and imaging results
• Treatment plans
• Diagnoses
• Vital signs and clinical notes

Billing and Payment Information

• Credit/debit card information
• Billing address
• Payment history
• Insurance claims information

Technical Information

When using our website or electronic systems, we may collect:

• IP address
• Browser type
• Device information
• Cookies and analytics data
• Appointment scheduling information

2. How We Use Your Information

We use your information to:

• Provide medical evaluation, diagnosis, and treatment
• Schedule and manage appointments
• Communicate regarding healthcare services
• Process billing and insurance claims
• Coordinate care with specialists, pharmacies, laboratories, and hospitals
• Improve our services and patient experience
• Maintain medical records as required by law
• Send appointment reminders and office notifications
• Comply with legal and regulatory obligations

3. Text Messaging and Electronic Communications

If you provide consent, Baytown Family Clinic may send:

• Appointment reminders
• Follow-up messages
• Billing notifications
• Health-related communications
• Office announcements

Message and data rates may apply depending on your mobile carrier.

You may opt out of text communications at any time by replying STOP to any message or by contacting our office directly.

For assistance, reply HELP or contact our office.

We do not sell or share mobile phone numbers with third parties for marketing purposes.

4. HIPAA Compliance

Baytown Family Clinic complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.

Your protected health information (PHI) is maintained with administrative, technical, and physical safeguards designed to protect against unauthorized access, disclosure, or misuse.

We may use and disclose your health information for:

• Treatment
• Payment
• Healthcare operations
• Public health reporting as required by law
• Other uses authorized or required by applicable laws and regulations

5. Sharing of Information

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies and billing processors
• Laboratories and diagnostic facilities
• Pharmacies
• Government agencies when required by law
• Service providers assisting with clinic operations under confidentiality obligations

We do not sell patient information to third parties.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

You may disable cookies through your browser settings; however, some website functions may not operate properly.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your medical records
• Request corrections to inaccurate information
• Request restrictions on certain disclosures
• Obtain a copy of this Privacy Policy
• Request confidential communications
• Revoke prior authorizations when permitted by law

Requests may be submitted in writing to our office.

9. Retention of Records

Baytown Family Clinic retains medical and business records for the period required by federal and state laws and regulations.

10. Third-Party Services

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at either of our locations:

This Privacy Policy may be updated periodically. The “Last Updated” date above reflects the most recent revision.